CANCELLATION POLICY

You have the right to withdraw from this contract within 30 days without giving any reason.

The cancellation period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

Extended return policy: Orders placed between November 16 and December 19, 2024 can be returned until January 15, 2025.

To exercise your right of withdrawal, inform Ecom Brands GmbH, Rödingsmarkt 31-33, 20459 Hamburg (support@johnny-urban.de, telephone: 040-866 98 674) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

CONSEQUENCES OF REVOCATION

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within 30 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods promptly and in any event no later than 30 days from the date on which you notify us of the cancellation of this contract to the following address:

Ecom Brands GmbH
c/o Ohl Connect GmbH & Co. KG
Hittfelder Kirchweg 1-5
21220 Seevetal

The deadline is met if you send the goods before the expiry of the 30-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling by you which is not necessary to check the quality, properties and functioning of the goods.

SAMPLE CANCELLATION FORM (If you wish to cancel the contract, please fill out this form and send it back to us.) – Addressed to the company: Ecom Brands GmbH, Rödingsmarkt 31-33, 20459 Hamburg, support@johnny-urban.de – IMPORTANT: Address for returns : Ecom Brands GmbH c/o Ohl Connect GmbH & Co. KG, Hittfelder Kirchweg 1-5, 21220 Seevetal – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only if notification is on paper) - Date (*) Delete as appropriate.

Different return shipping costs for Germany
For orders over 39 €, we will bear the direct cost of returning the goods if the return is made within Germany.