Stay spontaneous and happy

Always be as spontaneous as you want. In your town or wherever you are. Whether for you alone or together with your friends.
That's part of our philosophy at Johnny Urban.
And that's why we want to support you in this - every day.
Because with Johnny Urban you never have to worry. Not even if something breaks on your backpack or bag. Because that's exactly what our Johnny Urban guarantee is for all our products.
So you can easily get a replacement. Without many words. Usually a photo is enough for us. We do the rest. For a full two years from your purchase.

Always there for you

We are always there for you, so that this works as smoothly as possible for you, usually within 24 hours during the week. Write us an email to or use the contact form here .

What if there is anything else?

We always welcome feedback.
Because Johnny Urban only works for us as a community, together with you and you.
And if you want to hear and see more from us, please follow us.

Answer questions

Frequently Asked Questions

To the FAQs

"Lotta": I then contacted customer support, told them my problem and immediately received a replacement delivery. Even though the backpack was a gift and I didn't have the order number.

talk to us

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