return
Would you like to return your order or part of it? No problem. You have a return period of 30 days. From an order value of €39 your return is free of charge for you. You can easily apply for your return label here.
Notice
Your order value is less than €39 or you ordered from outside Germany? Then we ask you to send your return at your own expense to the following address:
Ecom Brands GmbH
c/o Ohl Logistik GmbH & Co. KG
Hittfelder Kirchweg 1-5
21220 Seevetal
Please note that even if the return shipment has been delivered according to the tracking information, the return still needs to be processed. Processing can take up to 14 days.
Questions about your return
When and how do I get my money back?
The refund will be made using the payment method originally used. The processing of the return can take up to 14 days. Depending on the payment method, the amount will be refunded immediately or after a short time.
My item is broken. What should I do?
If your delivered product has a defect, a return is not necessarily necessary. Please contact our customer service via the contact form or by email to support@johnny-urban.de
