return

Do you want to return your order or part of it? No problem. You have a 30-day return period.

Within Germany, we charge a processing fee of €3.90 per order. For returns outside of Germany, the fee is €5.90. The processing fee will be automatically deducted from your refund amount.

You can easily request your return label here.

return label request

Notice

Please note that even if the return shipment tracking shows it has been delivered, it still needs to be processed. Processing can take up to 14 days.

Questions about your return

When and how do I get my money back?

Refunds will be issued using the original payment method. Returns can take up to 14 days to process. Depending on the payment method, the refund will then be issued immediately or shortly thereafter, minus a processing fee.

My item is broken. What should I do?

If your delivered product is defective, a return is not necessarily necessary. Please contact our customer service via the contact form or by email to support@johnny-urban.de

How can I return my order from abroad?

You can have a return label created via our returns portal. We charge a processing fee of 5.90 € for returns. This amount will be automatically deducted from your refund amount.